Phoenixville Hospital’s Emergency Department (ED) offers 24-hour emergency services and is staffed by medical professionals with experience in emergency medicine.
Because patients with the greatest need must receive immediate care, a registered nurse will assess all patients and prioritize them on the basis of need, not on the order of arrival.
Our doctors specialize in emergency medicine, caring for patients with acute illnesses or injuries which require immediate medical attention. Once the emergency situation is resolved, we recommend you follow up with your primary care doctor to reassess your overall health.
A primary care doctor enhances your overall long-term health by managing your care over an extended period of time, called continuity of care. If non-urgent conditions get treated routinely in the ED, your primary care doctor may not have all the necessary information to ensure your continuity of care.
If you are experiencing a medical emergency, call 911.
The ED average wait time is provided as an informational service to the public. It is approximate, and based on a rolling two-hour average that is updated four times an hour and does not represent the actual current activity in the ED waiting room.
The ED wait time represents the time it takes from arrival until a patient is initially seen by a doctor. Patients are triaged upon their arrival in the ED. They are then seen by a doctor in an order based on their complaint, condition and the reason for their visit.
While many patients are initially seen by a doctor within 30 minutes of their arrival, during some peak times when the number of patients exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.
Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our ED staff.